And we’re talking about agencies of course!

Many clients believe the bigger the agency – the better! A larger team to work with. More ideas. More awards. More creative. More services. But in reality – it doesn’t always work that way.

In fact, Sowerby has won contracts from larger agencies because clients have been extremely let down with the service they’ve received. We’ve heard it all before. “There were hidden charges”. “Costs were extremely high”. “Our account handlers didn’t understand our business”. “The designers couldn’t interpret our brief”. “They marked up on the media cost”. “They didn’t work to our deadline”. “hey didn’t work to our budget”. “Little fish – big pool!”

We believe that the key to a working relationship is getting to the heart of our client’s business. An agency should get to know their client, their business and their requirements – in full.

Our team are not faceless people. Customer service is key. Relationships are built on trust and reliability. And we strive to deliver. We want to see results. We think long term and we want to, and are seen as, an extension to clients’ marketing / HR and design teams.

We promise that:

You will not get passed down the line. You will be given a team who will get to know you, your business and requirements in full! The team you meet will be the team you will work with whilst you’re a client of Sowerby.

There will always be someone you can talk to. We don’t operate voicemail. In our line of business, a lot of our work is based around deadlines. Our calls are answered within 4/5 rings and there will always be someone you can speak to – even over the lunchtime period!

We will listen! Isn’t it frustrating when you know what you want but your agency doesn’t deliver. We firmly believe that you are only as good as the brief given, but if you know what you want and advise what you want – then surely this is what you should get!

We care. We care about our clients. We care about their brand. We care about budgets. We are extremely passionate about what we do so rest assured, the highest level of customer care and attention to detail will be offered to you.

We work to all kinds of budgets. We will outline all costs involved. What you see is what you will be charged –hidden extras won’t miraculously appear on your invoice!

It can all happen under one roof! As a full service agency we are not a ‘one trick pony’. We offer services in advertising, design & print, branding, digital, marketing & PR and event management. We’re an agency where it can all happen under one roof! It’s as simple as that.

Still think that size matters? We don’t. Good things can happen under the Sowerby roof – a roof that offers no boundaries in terms of service and creativity. A roof where things happen without the high overheads.

Sowerby – the creative home, with a heart. A ‘boutique’ agency you’ll enjoy dealing with.